What are the Support & Imprint settings?


With the help of the support settings, you can define where the Support & Imprint links in your events should point to.


These settings only apply to the Stage area and not to Backstage. 

Further information on Stage and Backstage can be found here.


The Support & Imprint setting is used at the following points:

  • When entering the event as part of the onboarding and technical check.
  • In the help menu of the Stage
  • During the self-registration of participants


The Support & Imprint settings do not apply to e-mail notifications. Please adjust the notification templates separately.




Where can I find the Support & Imprint settings?


The Support and Imprint settings can be found in the Backstage settings in the lower left corner.




In the navigation bar that opens, click on "Support settings" to adjust them to your needs.




What settings can I adjust?


Adjust Support Portal link


Here you can now choose whether you want to store your "Custom Support portal" or use the "Default Support portal".

If you do not store an individual support portal, the default support portal will automatically be displayed to users. You can find it here.


If you want to store your custom support portal or that of your customer, click on "Custom Support portal" and insert the corresponding link.






Adjust Imprint link


Here you can now choose whether you want to store your "Custom Imprint" or use the "Default Imprint".

If you do not store an individual imprint, the default imprint will automatically be displayed to users. You can find it here.


If you want to store your custom imprint or that of your customer, click on "Custom Imprint" and insert the corresponding link.



To finalize the support settings, click on "Submit".