In the general tenant settings for admins, you have the option of selecting time-based notifications, action-based notifications and the notification language of your email templates set in the Content Manager.

notification settings

Configuration of time-based notifications

Here you can set the time at which a specific e-mail should be sent automatically.

The time-based notifications are copied when the event is created and are separated from the tenant in the event.

Tenant Mail Template settings

Edit one of the pre-set notifications or create a new time-based template yourself. 

Creating a new time-based notification

To create a new automated e-mail, click on the button of the same name.

A new page opens on which you can maintain all the settings for creating a new time-controlled notification.

Assign a name, use an e-mail template you have created from the Content Manager (by clicking on the folder next to the Https line), select a target group and maintain all settings for sending e-mails (time, subject, BCC and calendar entry).

create time based notifications

Editing an already created time-controlled notification template

Click on the pencil icon on the right-hand side of the notification. A user interface opens where you can make the following settings.

Activate notification

If the box is ticked, the email template you have activated will be sent automatically with the settings made below.

activate notification


Enter an internal name for your notification here. 

Notification type

Select a notification type here. You can choose between the following options:

  • Save the date
  • 1 Reminder
  • Participant reminder
  • Speaker reminder
  • Follow up (attended)
  • Follow up (not attended)

Target group

Select a target group that should receive your e-mail automatically. You can choose between the following options:

  • All
  • Speaker
  • Participant
  • Organiser


The dispatch status of your automated e-mail is displayed here.

Time of email dispatch

Set the exact time at which your notification will be sent before or after the event.

Email Dispatch

E-mail subject and Bcc

Enter a subject and Bcc recipient for your time-based notification here.

Calendar entry

When activated, a calendar entry is also sent in your time-controlled e-mail.

Configuration of action-based notifications 

Action-based notifications are triggered by a specific event. 

Action-based notifications are adopted by the tenant in the event if they are not explicitly overwritten in the event. Changed tenant settings therefore also cause changes in the event.

  • User OTP (one-time password)
    This email is sent if a one-time password has been set for your event. This will be sent in a separate email after registration has been completed when the user attempts to take part in the event.
  • Double opt in 
    This email is set and sent for anonymous user registrations. In this email, the user must confirm receipt of the email in order to receive a personalised access link to the event.
  • Sign up rejected 
    This email is sent to anonymously registered users if their registration is rejected.
  • Invitations for speakers
    This email is sent to the speakers after a manual speaker creation or user import. This email contains the individual access link to the event.
  • Sign up confirmations 

    This email is sent when a user registers for an event with a registration authorisation that is still pending.

  • Participant invitation

    This email is sent to participants after they have registered and contains the participant's individual access link to the event. Depending on the participant system, the sending of this email must be activated.

By clicking on the "pencil" to the right of each notification, the settings for the action-based notification can be edited.

action based settings

Configuration of the notification language

Under "Language", select a template language that is generally valid for your event and that uses template variants for sending emails to users.

language selector

Possible languages are:

These were set when your email templates were created.